Cancellation & Refund Policy

How to Cancel Your Subscription

Cancel your subscription in any of the following ways:

• When you're logged in to ReelKit, click on "Settings" in the sidebar. From there, click "Current Plan" to open the Stripe billing portal where you can cancel your subscription.
• Email our support team at jake@peakmedia360.com

Subscriptions & Cancellations

Billing Cycles

Subscriptions are billed in advance on a recurring basis, monthly or annually, depending on your plan.

Auto-Renewal

Your subscription renews automatically at the end of each billing cycle unless you cancel before it ends.

Trial Periods

• Every plan includes a 5-day free trial. If you don't cancel before it ends, you'll be charged the full plan price.
• Changing your plan during a trial ends the trial immediately.

Upgrades and Downgrades

• Upgrades: If you upgrade during a billing cycle, you'll be billed immediately for the prorated difference.
• Downgrades: Changes take effect in the next billing cycle. Credits from downgrades apply to future bills.
• No refunds on credits: We don't provide refunds for any account credits.

Price Changes

• We may change subscription prices and will notify you in advance.
• New prices take effect in your next billing cycle.
• Continuing to use the service after a price change means you accept the new price.
• If you disagree with a price change, you can cancel before it takes effect.

Payment Information

• We securely store your payment info via Stripe.
• Update your payment details in your account settings as needed.
• We may receive updated payment info from your provider to prevent service interruption.

Refund Policy

• Every plan starts with a 5-day free trial. Cancel before it ends and pay nothing.
• After the trial, we offer a 7-day money-back guarantee on your first paid charge. If you decide to cancel within 7 days of your first payment, you will receive a full refund for that charge.
• We don't provide credits for partial subscription periods.
• After cancellation, you'll retain access until the end of your current billing cycle.
• We may deny refund requests if the policy is abused.

How to Request a Refund

• Contact us: Reach out to our support team via email at jake@peakmedia360.com
• Provide details: Include your account information and the reason for your refund request.
• Processing time: Once we receive your request, we will process it within 5-7 business days. You will receive a confirmation email once your refund has been processed.

Conditions for a Refund

• Refunds are only available for the first paid charge after the free trial.
• Refund requests must be made within 7 days of the first payment.
• Refunds will be issued to the original payment method used during the purchase.

Fees and Payments

• Payment requirement: You must pay for each product you use, as per the pricing shown to you.
• Payment processor: We use Stripe to handle payments. Their terms and privacy policies also apply.
• Billing method: Charges are made through the payment method you select in your account settings.
• Currency: All fees are in U.S. dollars. You're responsible for any currency conversion or foreign exchange fees.

Delinquent Payments

• Payment failure notice: If we can't process your payment, we'll notify you promptly.
• Suspension: If fees remain unpaid 14 days after our notice, we may suspend or revoke your access. Access is reinstated upon payment of outstanding fees plus the next billing cycle's fees.
• Termination: If fees are unpaid 30 days after our notice, we may terminate your access. Reinstatement requires payment of outstanding fees plus the next billing cycle's fees.
• Service impact: Suspension or termination may affect your ability to use the product. We're not liable for any issues arising from suspension or termination.

Contact Information

If you have any questions about this Cancellation and Refund Policy, please contact us at:

Peak Media 360 LLC
Email: jake@peakmedia360.com